Shipping Policy Order Processing & Manufacturing All Amafutha Sticks are handmade to order, which means each order requires time for careful production. Production time: 5–7 working days Processing & packaging: 1–2 working days Orders are shipped only after your product is fully ready, excluding weekends and public holidays. Note: This ensures every product meets our quality standards. Shipping Methods We offer the following shipping options: South Africa Standard Shipping (Nationwide): Courier services via The Courier Guy Local Hand Delivery: Available for addresses within a 10km radius of our studio International International Shipping: Shipped via Tunl to selected international destinations Delivery Times South Africa Standard Courier Shipping: 2–5 working days (after production) Local Hand Delivery: 1–2 working days (after production) International International Shipping: 7–14 working days (after production), depending on destination and customs Estimated total time: Local courier: ~1–2 weeks (production + shipping) Local hand delivery: ~1 week (production + delivery) International: ~2–3 weeks (production + shipping + customs) Delivery times are estimates and may vary due to courier delays, remote locations, customs processes, or unforeseen circumstances. Tracking Information Once your order has shipped, you will receive an email with tracking details (where applicable), allowing you to monitor your delivery. Shipping Fees South Africa Shipping fees are calculated at checkout based on order value and delivery method: Standard Courier (The Courier Guy) Order Value Shipping Rate R0 – R499 R100 R500 – R999 R150 R1,000 – R1,999 R200 R2,000 – R3,999 R250 R4,000+ FREE Hand Delivery (within 10km) Flat rate: R75 Free for orders over R1,500 International Flat rate per product: R1,350 per box of 6 sticks Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and are not included in the shipping fee Delivery Issues If you experience any issues with your delivery, please contact us at falksoncolour@gmail.com or 082 066 9057. We will assist you as quickly as possible. Returns and Refunds Please refer to our Return and Refund Policy below for full details. By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy. Return and Refund Policy Return Eligibility To be eligible for a return, items must meet all of the following conditions: Unused and in the same condition as received In original, unopened packaging Not damaged, altered, or tampered with Opened or used items cannot be returned. Return Timeframe Return requests must be submitted within 7 days of receiving your order. Return Process To initiate a return, contact us at falksoncolour@gmail.com or 082 066 9057, and provide: Order number Reason for return Whether you are requesting a refund or exchange Returns sent without prior approval may not be accepted. Refund Policy Once your return is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method. Refunds apply to the product value only. Shipping costs are non-refundable, unless the item is defective or incorrect. Exchange Policy If you wish to exchange an item, contact us within 7 days of delivery. Exchanges are subject to stock availability. Return Shipping Customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item. Damaged or Defective Items Damage caused during shipping by the courier: We are not responsible for items damaged after leaving our studio, and no replacement or refund will be provided in this case. Defective items (manufacturing faults): If an item is defective, you must provide video evidence showing the defect. The defective item must then be returned at your cost before a replacement or refund can be issued. Non-Returnable Items Opened or used items By placing an order, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.