Shipping Policy

Order Processing
Orders are processed and shipped within 2-3 working days from the time they are received, excluding weekends and holidays.

Shipping Methods
We offer the following shipping methods:

- Courier services through The Courier Guys
- Alternative courier services if The Courier Guys are unavailable
- Hand delivery for local orders

Delivery Times
Delivery times vary depending on your location within the Gauteng area:

- 2-3 working days for local deliveries within Gauteng

Tracking Information
Once your order has shipped, you will receive an email with tracking information to track the status of your delivery.

Shipping Fees
Shipping fees are calculated based on the weight and dimensions of your order, as well as your location within Gauteng. The shipping fee will be displayed at checkout.

Delivery Issues
If you encounter any issues with your delivery, don't hesitate to get in touch with us at falksoncolour@gmail.com or 082 066 9057 and we will assist you in resolving the matter.

Returns and Refunds
Please refer to our Return and Refund Policy for information on returning or exchanging items.

By placing an order, you acknowledge that you have read, understood, and agreed to our Shipping Policy.



Return and Refund Policy

Return Eligibility
To be eligible for a return, your item must be:

- In the same condition that you received it
- In its original packaging
- Not damaged or altered in any way
- Unopened

Return Process
To initiate a return, please contact us at falksoncolour@gmail.com or 082 066 9057 within 7 days of receiving your order. Provide your order number, reason for return, and whether you prefer a refund or exchange.

Refund Policy
If your return is accepted, you will receive a refund in the original payment method within 5-7 business days. Refunds will be issued for the full amount of the item, minus any shipping costs.

Exchange Policy
If you prefer to exchange an item, please contact us at falksoncolour@gmail.com or 082 066 9057 within 7 days of receiving your order. Provide your order number, reason for exchange, and the item you would like to exchange it for.

Shipping Returns
You will be responsible for the cost and arrangement of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us at falksoncolour@gmail.com or 082 066 9057 within 7 days of delivery. We will provide a replacement or refund, and arrange for the return of the damaged or defective item at no cost to you.

Non-Returnable Items
The following items are non-returnable:

- Opened items

By placing an order, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.